About Nuvola Staffing and Solutions
Nuvola Staffing & Solutions, LLC provides a full-cycle recruiting service. We are able to tightly match passive and active candidates with small to heavily-matrixed organizations needing to hire individual talent or build out entire teams. We deliver very niche and hard to find professionals faster because we are more nimble than our competitors and can provide a better overall client experience. The owners of Nuvola served during 9/11 and are very vet friendly. Nuvola Staffing & Solutions is a staffing agency that provides an ROI + recruiting experience. Nuvola staffing agency specializes in tightly matching passive and active candidates with small to heavily-matrixed organizations needing to hire individual talent or build out entire teams. We deliver very niche and hard to find professionals faster because we are more nimble than our competitors and can provide a better overall client experience. The owners of Nuvola served during 9/11 and are very vet friendly. Our business model is simple: We are dedicated to helping your businesses succeed and we do this by helping you DOMINATE the recruiting function -end-to-end. Nuvola staffing agency traffics in consistent results!

Credit and Collections Specialist

  • Gardena, CA
  • October 29, 2019
Job Description
ESSENTIAL RESPONSIBILITIES:
  • Monitors soft hold orders. Ensures items are addressed within reasonable timeframe.
  • Provides excellent customer service.
  • Responds to incoming calls, emails, MS Teams, and Twist from internal Team Members and external customers timely and professionally.
  • Reviews new customer account setup and complete the process within two (2) business days.
  • Obtains resale certificates and authorized credit card payment forms.
  • Review weekly aging to identify the following:
    • Accounts in need of reconciliation.
    • Accounts from rolling into 30 + past due.
    • Accounts in need of credit and payment term review.
    • Slow payer accounts.
  • Contacts customers and sales reps regarding overdue balances and account status with clear communication as to what action needs to be taken.
  • Documents all internal and external communication in NetSuite and weekly aging report.
  • Completes account reconciliation in timely manner.
  • Processes request for invoice copies, statements, refund, signed proof of delivery.
  • Performs variety of other task and special projects as assigned.
REQUIRED QUALIFICATIONS AND SKILLS:
  • 1 - 2 years’ experience in customer service orientated role or a similar or related position.
  • MS Office; Teams, Outlook, Excel, Word.
  • Experience in a high-volume call center.
  • Preferred industry experience; tire/wheels, auto parts, manufacturing, distribution.
  • Knowledge in NetSuite a plus.
COMPETENCIES:
  • Highly organized
  • Customer focus
  • Problem solving/analysis
  • Multitasker
  • Thoroughness
  • Financial management
WORK ENVIRONMENT AND PHYSICAL REQUIREMENTS:The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions with or without reasonable accommodations.
  • Vision sufficient to read standard text, a computer monitor, and other operating systems.
  • Independent mobility; agility and stamina to stand, sit, and walk.

Experience

2 (Yrs)

Required Skill Set

Netsuite Account Reconciliation Incoices

Telecommute

No

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