Renewals Manager- Seattle

  • Seattle, WA
  • September 25, 2019
Job Description
Renewals Manager: Our client has an exciting opportunity for a Renewals Manager to join our Customer Success Organization.  The Renewals Manager is accountable for customer retention and revenue growth through the annual renewal process. As our first hire as Renewals Manager, you’ll be in the unique position of helping form the internal processes of the team. This is an exceptionally important role for our growing customer base and you will be a key contributor to the success of the  and its financial metrics.  This strategic role will be based in Seattle, WA and report to the Chief Customer Officer.  



Roles and Responsibilities


Responsibilities:
  • Develop renewal strategy and plan to retain and grow our client base with minimal client churn
  • Discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth
  • Meet and exceed assigned Customer Renewal objectives and quotas for renewal business
  • Establish a weekly regular cadence to follow up on renewal opportunities
  • Work with Sales, Customer Success and Support teams to stay updated with customer issues and problems which might affect renewals
  • Proactively manage a portfolio of annual customer renewals ensuring on-time customer retention and high dollar over dollar renewal rates
  • Own, drive, and lead the renewals process in collaboration with the CS team to preserve and improve customer contracts and relationships
  • Manage outbound communication to customers as well as leading renewal discussion negotiations
  • Strategize with the CSM on different renewal scenarios and upsell strategies
  • Work closely with Finance and Legal teams to ensure all contracts are accurate
  • Prepare proposals, including renewal rate calculations, and contract preparation
  • Track and manage all renewal activity in Saleforce.com
  • Verify contracts, data integrity of all quotes, review terms and conditions to ensure renewal subscriptions in line with company guidelines and policy
  • Respond to questions from customers on any aspect of the renewal
  • Maintain and report an accurate forecast of renewals along with CS leadership
Qualifications:
  • 5 to 8 years experience in a SaaS renewals, account management, sales or equivalent customer facing role
  • Track record of over performing versus quarterly and annual quotas
  • Experience collaborating with legal/contract management teams to facilitate the contract review, revision and execution
  • Motivated, goal-oriented mindset and ability to work independently
  • Strong time and process management skills and attention to detail
  • Comfort in a fast-paced, high-growth environment
  • Strong oral and written communication skills working with external clients
Required Skillset

  • 5 to 8 years experience in a SaaS renewals, account management, sales or equivalent customer facing role
  • Track record of over performing versus quarterly and annual quotas
  • Experience collaborating with legal/contract management teams to facilitate the contract review, revision and execution
  • Motivated, goal-oriented mindset and ability to work independently
  • Strong time and process management skills and attention to detail
  • Comfort in a fast-paced, high-growth environment
  • Strong oral and written communication skills working with external clients

Experience

5 to 8 (Yrs)

Required Skill Set

Price Negotiation Account Manage Customer Succes

Salary

80K (Negotiable based on experience) plus Bonus 1

Telecommute

No

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